A clear path for feedback

Our community feedback mechanism ensures a clear and efficient process for addressing external stakeholder and community matters fairly and promptly.

Please note that this mechanism is intended for community relations and external stakeholder feedback only and does not cover employee or whistleblower complaints.

How can you contact us?

Where contact details are provided, BCI Minerals is committed to ensuring that no one suffers detrimental treatment because of providing feedback.

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    BCI Minerals office number (08) 6311 3400

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    Formal or informal discussions during engagement activities with BCI Minerals.

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    Online form located on the contact page or by scrolling down.

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    Via email to: communityfeedback@bciminerals.com.au

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    Online or social media channels.

Grievance Management Procedure

Receive

Preliminary Assessment

Log

Respond

Categorise

Assign a social consequence level

Investigate

Resolve grievance - Resolution or Remediation